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Get help. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. I was using virtual office space. According to its policy, the retainer took 30 days to get back to the tenant. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Flexible Workspace Designed Around Your Needs. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Prices are subject to change and will vary depending on the specifically selected products and services. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I still did not hear anything back yet. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. I will be taking legal action if this is not returned within 28 days (31/03/2023). Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com This does not affect customers who have a permanent space as these are reserved specifically for them. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Its an automated process. 9. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Regus does not communicate with customers via telephone. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I would love the opportunity to help further but havent been able to identify your account. Setting up an automated payment is straight forward and can be done through the online portal. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. She promised me that I could get it on October 19 because it took 48 hours. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. If it has been longer than 30 days, please get in touch so we can investigate further. Regus flagged this review for containing harmful or illegal content.Read more. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. ive been trying to get my money back ever since. The company left an official comment to this complaint. Well guide you through the process. And of course, they just charged me $244 for November. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. October 6 There is non existent customer service department. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. DO NOT give them your payment info, DO NOT sign with them. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. I cannot stress enough the lack of professionalism and poor service. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Service 110 Value 107 Shipping 48 Theyre a great place to connect with colleagues, clients and other like-minded businesses. Its an automated process. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Verification can help ensure real people write reviews about real companies. This is a multi-location business. Remember me Our invoices are due on the payment date that is displayed on them. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I would recommend that anyone considering using this company to think again! They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Signed up for a membership because I needed a private office for a few days. At the end of your contract, they will automatically renew you without a signature and without consent. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. It took almost 2 months. Read Customer Service Reviews of www.regus.co.uk - Trustpilot * All prices shown are valid at the time of inquiry, based on 24-month contracts. Once they sell you something that will be the end of you being treated as a valued customer. I was a customer with a licensing agreement set to expire on December 31, 2022. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. 6. Thank you! Need to find a different location? Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. As you can see from your statement of account, available online (e.g. October 19 they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Hi Hannah, Im sorry if you felt the need to escalate this. After investigating we noticed that your online request was missing. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. This course is a must for every manager who aspires to be a leader and a success in his or her career. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I sent Regus how my retainer process is going? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Paid for parking online and have now received parking ticket from private company. Regus Online Account I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! However, we will ask you to go through some security steps as part of our fraud-prevention policy. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Our invoices are due on the payment date that is displayed on them. The company left an official comment to this complaint. *We conduct corporate trainings on your preferred dates and location for no additional cost. Manage your Regus account in one place and make bookings on the move. As you can see from your statement of account, available online (e.g. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. They still continue to send invoices with no one responsible to be there to answer. Setting up an automated payment is straight forward and can be done through the online portal. They are about people. We pay those as well. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. When they try to collect the rent, their speed is very fast. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay We have a team of specialists available 24/7 to help you find the best solution for your business. It is IMPOSSIBLE to get them to stop charging. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Get Regus reviews, rating, hours, phone number, directions and more. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Eventbrite page will show up only the start dates of all training sessions. Companies can ask for reviews via automatic invitations. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Regus is a complete and total scam company. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I would like to help you further in this matter but haven't been able to identify your account. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. but when u need support / CS to talk and solve ur problems its literally non existant. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Stay away!! I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. same goes with debt collector from malaysia that emailed me abt 3 months ago. Your satisfaction is very important. Thanks again for your comments which help us improve. I already enter my bank information twice. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. If it has been longer than 30 days, please get in touch so we can investigate further. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. They signed me up for things that I didn't ask for - didn't realize it in the fine print. I posted the review here and Sandra replied to me. BBB reports on known marketplace practices. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Changes in an organization are about more than just policies. If you refuse to pay their bogus invoices they will send you to collections. And whatever the future brings, were able to handle that too. We pay those as well. We will then confirm your retainer refund date and amount in return. Stay away!! Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Such a transfer may require entry into a new agreement. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. 3. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. I called them again, which procedure took my time for 3 hours. Best, Lorraine Brule Global Customer Service at Regus. Originally, total costs 20k THB, but end up with 50k THB. Do not delete my post, I will copy and paste it to spread again and again. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Your satisfaction is very important. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. BBB Business Profiles generally cover a three-year reporting period. You will regret signing with Regus. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber I realized that my 'request for a retainer' of my account portal had been disappeared. I look forward to receiving more information from you. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. We use dedicated people and clever technology to safeguard our platform. (Update) Do not delete my post! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We found a responsible person where we inform her about the problem. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. I still did not hear anything back from them. It is clean and smart and well organised. The company left an official comment on this complaint. They are scammers, and incredibly dishonest. And we have the solutions to help you work this way. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Turned up at 450 Bath Road, Heathrow. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Jan 01 - Aug 31 You should receive your refund within 30 days after your end date. This review was chosen algorithmically as the most valued customer feedback. August 31 A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. As expected, I didn't get any reply yet from Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. PDF REGUS Business Centre Service Agreement - SEC.gov Need to file a complaint? They still continue to send invoices with no one responsible to be there to answer. But change is necessary and you as a change manager will be expected to lead from the front. A member of our team will get back to you as soon as we have the details. The company left an official comment on this complaint. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Manage all of your workspace and business needs. Serviced Office Space at 9160 Forum Corporate Parkway | Regus For clarity, you were also charged a retainer top up. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Don't be fooled by that. I really thought that this company would be a good option for expanding our business. This review was chosen algorithmically as the most valued customer feedback. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Using our center address on your website is illegitimate without an active agreement between us. The complaint has been investigated and resolved to the customers satisfaction. Any that you do not require can be opted out through your online account. Manage all of your workspace and business needs. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Company Name: Max Dragon Technology Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Regus helps businesses find and create the right workplace for their people. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. We find it very unfair that for this reason you post a very visible, insulting and untrue review. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Please could you send those details to me at lorraine.brule@regus.com so I can support you? DO NOT give them your payment info, DO NOT sign with them. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. So last week I logged in to cancel my membership. Submit a complaint and get your issue resolved. I got an email from trustpilot. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. For clarity, you were also charged a retainer top up. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. She replied to me by email that my case had been started. He hung up my phone rather than transferring my call to them. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! It is clean and smart and well organised. We have checked and cannot find any payment details set up in your account. Verification can help ensure real people write reviews about real companies. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2023 Trustpilot, Inc. All rights reserved. GO LITERALLY ANYWHERE ELSE. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. They said usually they will refund the retainer one month after the lease is over. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. October 23 evening Best regards,Michelle Spire. I was using virtual office space. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. The additional increase in your monthly fee is due to the annual indexation. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. I told you my account number is 9054006! Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Kind regards, Lorraine BruleGlobal Customer Service at Regus. 2. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. this is absolutely gross and scam. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. They charge your card for amounts more than stipulated on invoices! Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Thank you, Lorraine Brule Global Customer Service at Regus. It won't go in any direction! !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Hard revenue focused. I would love the opportunity to help further but havent been able to identify your account. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Please remember that the retainer is refundable at the end of your agreement. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Paid for parking online and have now received parking ticket from private company. Share your photos and videos with others to prove the truth of your words. BBB Business Profiles may not be reproduced for sales or promotional purposes. If it has been longer than 30 days, please get in touch so we can investigate further. What a ridiculous it is! At the end of your contract, they will automatically renew you without a signature and without consent. We use dedicated people and clever technology to safeguard our platform. 1. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service.
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