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* Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Our story. 26 Alight Customer Care Representative jobs available on Indeed.com. Check out our open opportunities below. Inbound Customer Service Representative Jobs (with Salaries) 2022 The estimated base pay is $36,558 per year. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Use productivity and quality data & metrics to achieve superior customer service results Alight Solutions hiring Customer Care Representative - Bilingual Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Alight - 3.1 San Juan, PR. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. This is a 6 months project and we offer Full Time Shifts (Rotating). Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * Create and update employee files in database, as authorized. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Get hired today! Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. #beAlight Alight Easy 1-Click Apply. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Willa Davie's email & phone number - Customer Care Representative II at Learn how this feature works. As a Customer Care Representative, you will report to a Customer Care Team Leader Customer Care Representative, Human Resources (Lincolnshire, IL) job This may include additional research and ongoing casework. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. We understand the powerful human connections that create success for organizations. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Be prepared to answer why you are interested in this particular job opening. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. You will be notified during the hiring process which checks are required by the position. Alight Solutions Customer Service Representative Reviews Stay updated on our new opportunitiesJoin our. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. See office directory We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Learn more at . 105,000+ Customer Care Representative Jobs in United States - LinkedIn Contact Us | Alight Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Find out if you meet the requirements! Customer Service Representative Job Description | Indeed * High School Diploma or equivalent is required, bachelor's degree a plus Full Job Description. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. There is no travel required for this position. I was responsible for keeping up to date with daily schedules and routines and managed all of . Pros. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Quick Apply. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Check out our current jobs that have a virtual/work from home option. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Si es as , entonces ReedGroup es para ti! We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Get a free, personalized salary estimate based on today's job market. 2023 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You have reached your maximum number of active job alerts. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. . As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Type: Full Time The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. You will be notified during the hiring process which checks are required by the position. Alight Solutions There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Location We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Every colleague shapes how Alight can become better, stronger and brighter together. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. You have successfully created a new job alert. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We want you to join our company with 25 years of industry experience. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Its a permanent virtual customer care representative Job. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. * Call Center and Hospitality experience preferred. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Scroll down below to view similar jobs . At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. The mission of our customer care teams exemplifies the need for humanunderstanding. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Reimagining how people and organizations thrive. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Apply for Sr. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Customer Care Group jobs | Customer Care Group jobs at Alight Alight Solutions Customer Care Representative, Human Resources Reporting Relationships Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? View Job description, benefits and responsibilities. Must be able to work a flexible schedule based upon high call volume needs. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Help us reimagine how people and organizations thrive! The mission of our customer care teams exemplifies the need for humanunderstanding. Get the latest news and information. Want to receive job alerts for similar jobs? With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Customer Care Representative Human Resources. See our awards. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". They answer inquiries by phone, e-mail, web chat, or social media. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. All Rights Reserved. Donor Engagement Guide Job in Minneapolis, MN at Alight Find out if you meet the requirements! Customer Care Representative, Human Resources - Virtual Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Full-time $12.50 an hour. Our people are our greatest assets at Alight Solutions because People Matter! Disabled Person, Inc. Bilingual (English/Spanish) Customer Care Rep - Virtual. Find out if you meet the requirements! Customer Care Representative, Human Resources (Charlotte, NC) job Find the best jobs in the US, apply in 1 click and get a job today! A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Accurately documenting all conversations and actions taken on each interaction. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Read more Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight Solutions Customer Care Representative Jobs Customer Care Representative Job Description - Gladly Alight Solutions Customer Care Representative Reviews Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. The mission of our customer care teams exemplifies the need for human understanding. Customer Care Representative Human Resources. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Alight Easy 1-Click Apply. Communicating with customers through various channels. If so, you've come to the right place. On average, Willa Davie works for one . And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Must be able to work a flexible schedule based upon high call volume needs. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Si es as, entonces ReedGroup es para ti! Our commitment to Diversity and Inclusion. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Browse by city or country to find one in your region. At Alight, we are reimagining how people and organizations thrive. It's why we're so driven to connect passion with purpose. Customer Care Representative, Human Resources - Virtual Job in Tampa Alight Customer Care Representative jobs - Indeed At Alight, we believe a company's success starts with its people. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Tasks to include in a Customer Care job description . * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Find out if you meet the requirements! Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. This program provides you with the foundation you need to lead to a path of success. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home).
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