stonewater complaints email address
Find out schedule planned improvements. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. Is all ok now the painting has been done? endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Date of experience: April 18, 2023 Reply from Stonewater Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. I told him this is not acceptable. To tell us your thoughts, please complete the following, 2 minute survey. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. 0000092214 00000 n 19 reviews. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. 0000065925 00000 n We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! 155 0 obj <> endobj Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! complaint in our Complaints, Compliments and Comments Policy*. Find out how to make a complaint and how we will deal with your complaint. Total mess of a company ! It goes against our guidelines to offer incentives for reviews. Give us a call, or request a free quote today. If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. Thank you. 0000014031 00000 n We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. The dryer is on the other end of my house. The CCP will then meet and make their recommendations within 5 days of their meeting. (727) 582-3100. www.pcclb.com. Find out how we combat fake reviews. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! We use dedicated people and clever technology to safeguard our platform. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. C ii, Malcolm. She made a successful case for us that was accepted! Also, you can get the smell from one bathroom to the other. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. I would highly recommend them. The broken Perlin was replaced, but the rafter was not fixed. House was handed to me smoothly. I will miss my weekly updated with Tracey you have been truly amazing and supportive. Im really great full and massive thank you for you both. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names 0000137380 00000 n I told him I was not paying for the repairs, and he hung up. %%EOF We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. All the family can say is ' shame on you Stonewater.'' Find out about alterations, improvements and adaptions. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? No, Stonewater Inc does not offer a senior discount. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. Featured review. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. Everything went perfect, on time. I do not have a broken gate. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. Your name * Your email address * Confirm email * Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? They were venting from one bathroom to the other bathroom. I never received another call. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. The easiest way to report your repair is via MyHome. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Stonewater is an extremely diverse company at all levels. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. So as I promised, its the papers and the MP as my next port of call. 0000008594 00000 n If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us Stonewater Contractors LLC Contact Information. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. If youre not sure what to do, get in touch with us so we can help. Firstly I went over 6 weeks with no hot water and heating. Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. Thank you for your honest review. For more information, visit our website at www.stonewater.org. That's great to hear! You can access MyHome on the web or via the MyHome app. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. At least our negotiations with the other housing provider has proved positive, fruitful and confident. Modern slavery and human trafficking statement. We will not put up with our elderly relation being treated like a nobody. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. Now comes the problem. Family owned & operated. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. They did a great job. Planned improvements are different from the repairs you report to us when something isnt right in your home. Find out how we combat fake reviews. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' We will chase your complaints to see if there's an update for you on these issues. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. Copyright Stonewater. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Hi Sarah. After they evaluated the bathroom, it took 4 days later to get the bid. Georgia explained to me everything step by step making sure that everything is put in place. 0000001330 00000 n I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. Give us a call or click to request a quote today. To be called or to. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. 0000066042 00000 n By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. To view these, please download a copy from the links below. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. They must have a lot of work to do. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. DO NOT EVER ENTER INTO SHARED OWNERSHIP WITH STONEWATER. Sam has been very professional and her communication has been brilliant. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. Tracey has been a great help. Been going on for months.Just had her on the phone in tears. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream
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