mock call script for hotel reservation
Hotel PQR, Reception. is fully booked. (GEMS)4. Travel Agent: Okay. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . November 25, 2019 at 8:18 pm . Dear Readers, this is just a sample conversation. . Dont worry. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. A: John Sandals. Calling Diner: Oh wow, that would be great. A: It's 626-555-1739. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. Suit rooms will be too expensive for me. Receptionist: Sure! Man: Oh, thats a little too expensive for me. Lonnie Yes. Caller: Alright. STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). B: It's a pleasure, Mr. Sandals. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Hotel: Should you have any questions or requests, please dial 'O' from your room. A: A queen sounds great. Let me check and see what rooms are available. For how long does Mr. Abrams plan on staying at the hotel? How much is a room? Receptionist: Sure! We look forward to seeing you in New York! PS: IMPORTANT! I have also included the product knowledge so you can train yourself to think like a call center agent. B: Thank you, Mr. Sandals. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Your IP: Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! I have a few questions I hope you can help me with. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. MAY I KNOW WHOSE ON THE LINE? B: We have new room rates, sir. Virtual Hostess: We close at 11:30 pm tonight. Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. Do you have any vacancies? B: Not a problem. B: I have booked you on your flight at a great rate. Are you within walking distance from the Hilton on I-Drive? When do you need the room? A: It depends on the price, of course. How many rooms shall I book for you? The hotel stay also includes breakfast. Caller: Whoo. What's the actual price? Travel Agent: Sure, no problem. B: Next question: Is a queen-size bed okay? Goodbye. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. Guest: Well, a double-bedded room with AC and other facilities at least. Call us! Read the complete Terms of Use for more information. Travel Agent: Okay. Hotel Receptionist: Good Bye, MrsStephany. Download our free sales script templates and customize them to move leads through your sales process more efficiently. B: I hear you, sir. Appointment-setting Sales Script Virtual Hostess: We most certainly are, Ted. An item isn't available You can cancel up to five days in advance and we will refund your deposit. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. Lonnie A: That'll be no problem. A phone call to reserve a hotel room in English. B: The price will be $308 a night. Do you mind, sir? I'm Michelle, at your service. Is there anything else that you need at this point in time? Guest: Great. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. That's S A N D A L S. your phone number is (718) 204-0341. This week the chef has a three-course special on the menu. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Now, does a queen sound okay? Man: Well, how much is the non-smoking room on the 20th? 2. Now, about the bed, is a queen-size okay? 00:00 00:00 Woman: Hello. B: We recently changed many things here, sir, including our prices. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. May I know the specific date for the reservation? B: Let me repeat that: 626-555-1739. Hotel XYZ (Name of the Hotel), Reception. Would you like a smoking or nonsmoking room? Hotel Clerk: Okay. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. Thank you for doing business with us, Mr. Sandals. Will that be OK? I will also be sure to include our address so you can find us easily. Guest: Ok, and what time is check-out? If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night. November 25, 2019 at 8:18 pm . My name is Sara; how may I help you today? 3. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. Would you like me to book a reservation for you and your party for a specific time? Cloned 30,075. PLS. Carefully look at their dialogues: Hotel Receptionist: Good Evening. B: No problem at all. Mr. Abrams: Thank you! Guest: Ok. I would like to book a room for next week. Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. Diego Guerra says: This is awesome, you are really talented, it is like a real scene. Now, do you approve of a single queen-size bed? THIS IS NIA SPEAKING. Lets go withthe cheaper flight. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. This is Capitol Hotels in Washington, D.C. How may I help you? Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. Your reservation is now verified, so all I need is your phone number. Receptionist: We can handle payment upon your arrival on Friday. I plan to be there in April from the 14th to the 17th. Carefully look at their dialogues: Reservation Officer:Good Morning. Our prices are now slightly higher. "Good Morning, Front Desk. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. (After few seconds). All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? Reservations clerk: . FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. A: Maybe. Hotel Receptionist: Sure, madam. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. B: Our room rates recently went up. is hosting a convention. Im flying to Helsinki, Finland. ),} +C\MCs. What is it? Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Thanks. Now, Mr. Sandals, about the room, smoking or nonsmoking? What is your destination? May I ask you for a special favor? Yes, but you will have to confirm this reservation at least two hours before departure time. Mock Call Script Sample/ Call Simulation Sample The 7 Steps of Call Flow Step 1: Open the call (always). to report a cancellation. Yes. I would like to make reservations, please. This is XXX hotel. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? But yes we can provide you our suitrooms. %PDF-1.4 Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. The complete conversation between the man making the reservation and the hotel receptionist is included. 26 0 obj <> endobj B: Wonderful! The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. Hmmm. Use Up/Down Arrow keys to increase or decrease volume. Well, lets go with that. A: That sounds fine. 8. Hotel Clerk: Its only $200 dollars, plus a 10% room tax. 00:00 00:00 Hotel Clerk: Hello. Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. It is a mid-range hotel. Thank you so much for choosing our hotel, sir! Has been out of service for more than a week. B: That should be no problem. Could you tell me when you need the room? Would you care for a room with a balcony? A: I'll be there in April: Friday through Monday, the 14th through the 17th. STEP 3 - Ask the customer if there is anything else that they can be helped with. Guest: 257 Park Avenue South, New York, NY 10010, USA. Steps You Should Follow Step-1: Answer the telephone within 3 rings. A: That's a reasonable price. G: Hello Good Morning Zerah, I would like to reserve a room please. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Let me check and see what rooms are available. 2. All rights reserved.eslfast.com. Okay, sir, we look forward to seeing you in April! Discover short videos related to mock call for hotel reservation script exercise on TikTok. A: I need a hotel room. What can we do for you? By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. 54.36.126.202 Please note the number. Oh, and Id like the cheapest flight available. Hotel Receptionist: Thank you madam. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! My name is Michelle. Do you have a cheaper room available either on the 20th or the 22nd? Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. ---NEED SOME HELP IN GETTING HIRED? In fact, our all single rooms are occupied for next 5 days. Let me see. This is a useful text for learning how to make a hotel reservation in English. When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. Voice Age: Young Adult. A: Nonsmoking, please. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Now, is a queen-size bed okay? A: Of course! Guest: Ok, thanks. Could I have your name, please? Your flight under American Airlines that was. This is Cherry speaking, how may I help you today? What is yourdestination? Receptionist: Enjoy the rest of your week! AGENT: THANK YOU! 2 0 obj See you again! Guest: Oh both are nice. 2. Hotel Receptionist: Sure madam. Kapag mock call po ba may script na ibibgay? By the way, how much is it? B: Thank you so much, Mr. Sandals. Travel Commercial Voice Over Script Example 1: The Center of Travel.com. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. (OPPORTUNITIES)5. Virtual Hostess: It has been my pleasure. Do you find that acceptable, sir? Hotel Receptionist: May I have your name please? My number is 626-555-1739. B: Each night will be $308. Your reservation is in our computer. A: $308! Client: The Center of Travel.com. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. Caller: Alright. May I have your full name, please? stream B: One minor problem, sir. M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay Can you do me a favor then? Caller: Well. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. This is Tanya. May I have your name, please? Guest: Actually 5th April is my husbands birthday. : Good morning sir. May I have your name, please? Travel Agent: Freedom Travel. I am Taylor Isabel. TMP HOTEL ROOM RESERVATION. I made this \"interactive\" so that I'm not the only one talking about the topic. This allows your new virtual hostess team to book and handle reservations in real-time. B: Perhaps you didn't know that we have new room rates. The guest wants to reserve room for her husband. B: Most of our clients prefer nonsmoking. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. Calling Diner: Perfect and thanks for your help. Thank you for flying with us at Net Jet. A: I need a room for a few days. https://esllab.b-cdn.net/audio/mp3/flight.mp3. Calling Diner: Thats doable. What days do you need that reservation, sir? In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. . Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. Hold on for few seconds. We look forward to seeing you in New York! Virtual Hostess: Thank you, Ted. This form will provide you with the travel details, accommodation information with your . But unfortunately the hotel is fully occupied and no room is available. Could I have your full name, please? Also, do you have a dress code? Will that be acceptable to you? A: I need to reserve a room. % Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) You take care. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. Hmm, hmm . Hotel Reservation Dialogue #1 R: Good morning. You have entered an incorrect email address! I HAVE A NEW WEBSITE. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Hotel Clerk: How do you spell your last name, Mr. Maexner? B: That'll be nonsmoking. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, Try to understand this conversation: Guest: "I want to make a reservation" Hotel Receptionist: What type of room do you like to reserve, mam? Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. may I help you ? lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. A: Certainly. Thanks for calling. What was the customer's concern? Here are eight best practices for providing great customer experiences. Hotel Receptionist: Sure, Madam. B: It's $308 a night. B: That is what I am here for. What time are both check-in and check-out? Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. Now, sir, do you have a preference for smoking or nonsmoking? A: Sure, John Sandals. John says to break up the phone call into four main sections. The 21st of May, right? What time do you close tonight? Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Agent: Okay Mr. Torres, your reservation code is R143. - Thank you. Hotel Clerk: Hello. Someone will give you a call momentarily. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? Travel Agent: Okay. Do you need our services? Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. to inquire about available rooms.
There Were More Than Motorcycle Crashes In Florida In 2016,
Nier Automata Save Data Gone,
Was Oodgeroo Noonuccal Part Of The Stolen Generation,
End Of Day Report Call Center Sample,
Articles M
