bt youview box stuck on loading
It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Cheers . Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. In the latter two cases, a message on-screen literally says sorry, selected option failed. 01-05-2019 YouView TV Ltd 2023. 06-05-2019 This can be causes by it being knocked while it was turned on. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. They are known for gradually dying like this. To check for a software update, follow the steps below: Press the YouView button, select settings . I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) I'm really glad to hear you've received the new box and all appears to be well. 12:54 PM, on 20h29. 24-04-2019 This will keep your recordings but you do need an internet connection for it to work. 10h41, on I then get stuck at the Loading page and nothing else happens no matter how long I leave it. TalkTalk is sending a new TV box. Internet/USB Recovery, keep recordings. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Check here: https://community.bt.com/t5/notes/privatenotespage, on (Yes, I have pressed the 'Me Too' button.) My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Maintenance mode is used to recover your box when something has gone wrong with it. If so have you had a chance to test it yet and with large recording on in 4K? 01-05-2019 I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Factory reset, keep recordings. We haven't changed anything. Until I saw this thread, I was blaming that for this symptom. 17h16 The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). Are you familar with perforing maintenence mode resets on Youview boxes? Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! We followed the user guide instructions and Googled every possible solution without luck. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. BT freeview stuck on "loading" - YouView Community on 14-12-2020 My BT TV box has stopped working or keeps freezing | BT Help Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Do you have a current BT TV subscription? Humax say that the failure rate is within industry norms, but they would, wouldn't they. on This can be causes by it being knocked while it was turned on. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? on The aerial cable is securely connected to the Aerial In/Antenna In port. 14-12-2020 If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. . YouView TV Ltd 2023. Using Maintenance Mode - YouView Support Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. 01:40 PM. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. on 11h53, on At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. 20h56. It just seems to get stuck on the YouView loading screen forever. All rights reserved. 06-05-2019 I believe there is a maintenance mode which you can get into, which may give you more recovery options. on If youre using Powerline adapters, make sure these are connected also. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. From My Account you can also check your connection and test your line for any issues in the Service Centre. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. on 05-07-2022 01-05-2019 on Instructions for doing this can be found here: Mine has just started doing the same thing. I've tried that about 15 times now, to no avail. The broadband still keeps dropping. 21h23, on there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 12-04-2020 Unplug and reconnect power to yourbox. Go to the Information & Reset sub-menu. 16h45. My YouView box no longer starts up. 14-12-2020 you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Press and hold the reset button on the right-hand side of the box. 17h00. 04-04-2020 I am now trying a full factory reset. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. Release the down button and press the power button to say yes. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. All rights reserved. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Either way, the box is effectively dead. Post back and let me know. (Although i'm not sure why the drive would affect the 'settings' menu)? The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Thanks in advance for any help you can give, on Thank you so much. Select Update Software. Read our cookie policy. Youview Box stuck on please wait Digital Spy 02:18 PM. 17h05 You may be able to change the hard disk inside. I've sent you a Private message explaining how you can contact the forum moderation team. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. By selecting Accept, you are agreeing to our cookies. We know how important recordings are so we do offer options to keep your recordings. You do not have permission to remove this product association. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. 24-04-2019 Hi John. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. 15-12-2020 I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Visit our full contacts page here. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Glad our loyalty colleagues were able to help. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. It is described at . Ive made quite a few recordings, although none in 4K yet, all with no problems. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Worked fine until last night. OpenReach engineers to the house. It just seems to get stuck on the YouView loading screen forever. Not sure what box model you have? 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. I'm happy the new box is working well. YouView box not booting. (As fine as they ever do on my poor internet connection lol). 04-04-2020 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. We have a tv contract with bt. Model number 91-00438. I think that hardware failure is a possibility. Leon, did you use the delete recordings option or keep them? Internet/USB Recovery, delete recordings. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? If it does then you have the original Humax DTR-T1000. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 14-12-2020 on mode 4 (interenet reset keeping recordings) are the ones to consider. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. The new box should be with you on Monday. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? I'm with PlusNet fibre using a TalkTalk box. A YouView Box FAQ. By continuing to browse, you are agreeing to our use of cookies. Registered in England. Turn the power on using the switch found on the back of yourbox. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. It looks like you're new here. It is described at. You can print a freepost label to eturn the box if you wish. More info. Hi, im hoping someone can help me please. I'll let @JohnC2 as he isn't in the office today. All rights reserved. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. You may be able to get it working again by going into Maintenance Mode and performing a reset. The broadband still keeps dropping. - edited Youview box used to work, no problem with other gadgets. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. 05-07-2022 Take a look at the forum I mentioned. Sadly factory reset stopped at set up broadband connection. 17h06. 10h40. It is strange because the catch up players work fine. However, this time, that remedy does not seem to work. T1000 boxes have a reputation for premature hardware failure. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Hi John. See our connection guide. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Switch power off by removing the power cable. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Which youview box model is it ? Solved: YouView box not booting - TalkTalk Help & Support on Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Me too, on my DTR1010. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. It is a bt youview box. It is described at. You view box stuck on loading page - BT Community 03:34 PM, on You view box stuck on loading page. Model number 91-00438. More info. We have a tv contract with bt. on Update 2: Have tried software reset (recommended) and both factory reset options. Stuck on loading - BT Community To have two die on you like this sounds like very bad luck. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. When I powered it back on, it seemed to work again. My box has a repeat problem. This is the first problem that's a bit of a killer :-(. I bought the box a few years ago to record and access freeview channels. 12:11 PM. Visit our full contacts page here. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. 04-04-2020 I will also have had a BT Youview box from BT just under 6 months now. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Any suggestions/information gratefully received. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. Need help with these connections? I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Access from your Country was disabled by the administrator. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. 11:35 AM, on I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Sign in or register to get started. We haven't changed anything. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. The third one might be fine. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. It is a bt youview box. You would be indeed wise to get your money back. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. At that time, I switched it off and left it unplugged for a minute or two. 15-12-2020 We use cookies on our website. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Many thanks. / 3.3.168: Complete: BT: There are various different levels of reset modes 2 (factory reset keeping recordings) . Remember all of your recordings and personal data will be deleted. I've tried all the options on Matainence Mode and get an error all the time. You can print a freepost label to eturn the box if you wish. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. This site uses cookies. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. - edited Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. YouView TV Ltd 2023. At that time, I switched it off and left it unplugged for a minute or two. Latest box versions - YouView Support By continuing to browse, you are agreeing to our use of cookies. Your account is set up as TV store only and a TV account should be set up as multicast. Until I saw this thread, I was blaming that for this symptom. 04-05-2019 Hello. 17h17. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. 9h11. Box stuck in nearly ready - YouView Support 8h37. Hi@SiGreenwood Did you receive the new box OK? Thankfully most of the programmes were also recorded on my freeview play box. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. Thanks. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. How do I reset my BT TV box? | BT Help - BT.com You can restore your box back to its factory settings, letting you start again from a clean slate. please let us know how you get on with a4K recording. I have had a retail Youview box almost two years now and have had very little problems with it. 04-04-2020 Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-.
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