croydon council bin collection contact number
Based in Croydon and edited by Steven Downes. 15.1. disseminate the information contained within this e-mail. 8 Mint walk I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. 6.7. 7. In this instance you will not be entitled to the Service, but will receive a refund. Croydon is big, busy and constantly changing. giving feedback Please notify Perry (catchphrase: Im listening) has meanwhile done nothing to extend the operating hours of his own office where the phones are answered just four hours of each working day or to increase the operating hours and call centre operators of the councils contact centre. They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. the following: Thank you for your response to my FOI request from 2nd August, and the Croydon is one of eleven metropolitan centres of Greater London. 7.5. Dispose of garden waste. Well get you up and running in no time. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. In your request for information dated 2 August 2021 you requested the Before you make a complaint about particular crew members, please stop to think about what it might mean for that person. Further to your email dated 10 November 2021, in which you requested an While the days of collections aren't changed by festive bank holidays this year, locals may still face . Any reports of missed collection reported outside of these times will not be collected. We collect all types of waste in Croydon. Any email received any business day between the hours of 9am and 4.30pm. All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). You can dispose of the following waste in your garden waste bin: Please note: all garden waste including branches must be able to fit into your bin with the lid closed. Yes! On receiving your request for an Internal Review, I contacted the Director We are responsible for the cleaning of over 2,678 streets in Croydon. information requested. We couldnt load the mail server logs for this message. Please contact the Council via your www.croydon.gov.uk/myaccount to report the problem after 10pm on the day of the collection and within 2 working days of your collection day. please communicate with us only by email and not by post. Ive just tried this, and its now infinitely faster than before. 14.2. I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. Our lawyers and Internal review acknowledgement letter Hooker.docx, 282K Once garden waste has been collected from the household it is the property of the Council. What about the many residents who are not online ? Download Holders of public office should exhibit these principles in their own behaviour and treat others with respect. Duty of care certificates are a legal requirement and licensed waste carriers can complete them for free so you should never be charged for one. Download Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias. Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. To find your local library and opening hours, visit the council website. 8.2. You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. ------------------------------------------------------------------- We provide commercial After creating a waste management plan for your business, our collections will be reliable and regular. If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page. 6.11. Run by Volunteers and powered by Alaveteli. 1.2 Integrity Conditions apply so please contact . If you are not the intended recipient, an addressing or transmission error Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Free bins. The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. Well provide the container you need, whether a simple wheelie bin or a skip. If you find that a bin is damaged on delivery, you have the right to request the replacement or repair of the bin(s). after 4.30pm will be deemed to be served on us the next business day. Mr Perry please accept this Surrey Street Raspberry . After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. Download Find out how to start or renew a garden waste collection. The latest changes, announced last week, were put in train well before the May local elections, although that has not stopped Jason Perry, Croydons part-time Mayor, from trying to claim credit for the upgrade. Frequent contamination may result in the cancellation of the Service at the Councils discretion. Bins ordered will be delivered within 10 working days (Monday-Saturday). If the bin(s) is/are contaminated with materials that are not accepted in the garden waste Service, it is your responsibility to remove the contamination before the next scheduled collection. The Council shall be free to sub-contract the provision of the Services (or any part thereof). Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. Undoubtedly, Croydons growth presents massive opportunities and benefits for the community. Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible. Order a garden waste bin. These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. Sounds another rubbish idea, along with Perrys war on clean air and litter police. Nothing in these Terms and Conditions shall limit or exclude the Councils liability for death or personal injury caused by its negligence or for any other matters for which it would be unlawful to exclude or limit liability. any business day between the hours of 9am and 4.30pm. Croydon Borough Council, Download a zip file of all correspondence. provide you with a response by8 December 2021. Date and Time of Collection This service offers collections every 2 weeks for 71.02 a year. In this case, the Council will refund the payment made for the garden waste Service. data that you have. All those the following day who went in to raise a report to the Council may have been able to get the bins out in the hope that they had not missed them already. All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party. We are dealing with yourrequestunder theFreedom of Information Act The council says that residents can now do the following all on the council website: Perhaps unusually for Croydon Councils website, these services are clearly flagged up close to the top of the sites main page and easy to navigate, with a clickable link taking site users to the area they require. Take a deep breath and be polite you may be surprised at the response. The most recent council Cabinet meeting was advised by the head of the external Improvement Board that it will in future be a minimal council. However, this is not the data that I have asked for. The contract price has been squeezed to pay for social services and crew members are working to very tight timetables. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon We will accept service of court proceedings for the Council by email on In your request for an Internal Review dated, 10 November 2021, you stated 5.2. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . Sadly the refuse workers do not turn up at the scheduled day on our street not so far from Cherry Orchard. 3.7. I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs. I note that it is now 5 weeks later, and have not had any update to this request. 10.2. Floor 7, Zone C If that be Ms Kerswell then take the congratulations as well earned at last. Can you provide an update on when I can expect to receive the data requested please? http://www.croydon.gov.uk/email-disclaimer, 2.5M It is difficult for them doing a thankless job with the fear of being sacked or made redundant (Without the Negrini payoff and without the Negroni leaving do). The council announcement said, Online waste services such as checking bin collection days or reporting a missed collection, as well as other useful information, are now directly available in one place through the Croydon Council website.. No waiver by the Council of any breach of these Terms and Conditions by the Resident(s) shall be considered as a waiver of any subsequent breach of the same or any other provision. The local authorities take a strong approach to any kind of illegal waste disposal. 6.2. Your donations keep this site and others like it running. This was all done mainly in the drive for efficiency, to reduce the number of staff working on the councils phone lines and save a few bob. has misdirected this e-mail; you must not use, disclose, copy, print or Contact the department Telephone 020 8770 5000 Address Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA Report a problem with this page They must declare and resolve any interests and relationships. 5.5. The Council will endeavour to get a replacement bin(s) delivered, as soon as possible. On receiving your request for an Internal Review, I contacted the Director Not sure where to post this but it was our waste collection Day today, Thursday 22nd October. In the event of the bin being lost, stolen or damaged you may be required to pay to the Council the costs of the equivalent replacement bin(s) and its delivery unless the Council has damaged the bin(s) during collection. We can perform waste audits for your business, hire out skips or even offer legal advice. I have now concluded this review and I am able to reply as follows. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. Occasionally the Contractors delivery to you may be affected by a Clause 13 event. The council has announced that it is abandoning the requirement for residents to sign-up for its deeply flawed My Account system, which until this month it insisted that members of the public must use to report any missed bin collections by Veolia. We apologise for the delay in responding to your request. Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this. Times, in case you hadnt gathered already, are tough. I attach above a spreadsheet showing the information you have requested. 14.1. The principles also apply to all those in other sectors delivering public services. So far I have only received a single response on 8th September stating that they will chase up the service for the data. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. Services: bins and recycling: 020 8726 6200. revenues and benefits including council tax and housing benefits: 020 8726 7000. education and schools: 020 8726 6400. housing: 020 8726 6100. housing repairs council homes: 020 8726 6101. leisure, parks and libraries: 020 8726 6900. To arrange low cost waste collections call 0800 211 83 90. The Council responded to you on the 10 November 2021 and provided the In the unlikely event that there is a problem with the garden waste collection Service: 3.5. https://www.whatdotheyknow.com/request/b New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. 3.3. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. Our expert team can advise on the correct waste collection schedule based on the type and amount of waste you produce and your business needs such as your bin storage space and location. To arrange low cost waste collections call 0800 211 83 90. Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. Holders of public office should act and take decisions in an open and transparent manner. 17.1. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. There should be no sacks placed within the bin(s). View as HTML. 7.2. 11.1. proceeding with your request. Subject: Re: Information request (ref: 3811601), ------------------------------------------------------------------- Its quick and easy to organise commercial waste collection for your business. We couldnt load the mail server logs for this message. This email contains proprietary confidential information some or all of Please see clause 6.4. for further details. Food waste is collected weekly, while general waste, paper and card, and plastics, glass and cans recycling all take place every fortnight. 17.2. There are no hidden hire or rental charges for your bins, so you know exactly what your waste collections cost. (a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; or otherwise at the commencement of the next business hours; (b) when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated; (c) on the fifth business day following mailing, if mailed by national ordinary mail; or. (05798215). You must make payment for the chargeable garden waste Service in advance by Debit Card or Credit Card only, online via www.croydon.gov.uk/myaccount. 10.3. Then it is easier for them to return the bins to the right place or for you to find them if they dont. 7.9. The Council will investigate all missed collections reported within the timescale and will not return if a bin is suspected of being refilled. If you report this, Veolia will eventually repair them. Business Waste offers commercial waste, disposal, collection and recycling services throughout the Croydon area. Communal collections for flats will not have calendars, but residents can check their collection date on the same webpage. 8 Mint walk Once the Council has begun to provide you with a chargeable garden waste Service, the Council may cancel the contract by providing you with at least one months notice in writing. (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). We are a leading waste management company helping businesses in the UK save money on their waste collection and disposal services. Thank you for your request for information that was received on2 August View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 6.9. 2.3. 2000andwe aim to senda response by30 August 2021, however due to the I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. Croydon Borough Council, Download a zip file of all correspondence. Yellow lidded recycling and green lidded garden waste bins are emptied on alternating weeks. The bin contents are contaminated, overflowing or overweight (over 25kg); And how come he cant provide this while he circulates his monthly propaganda leaflet? Our local crews mean you get the benefits of specialised local knowledge. The annual charge also covers the loan of the bin(s) in which garden waste must be placed for collection. Births, deaths, marriages and citizenship, About the garden waste collection service, Pay for or renew a garden waste collection, Change your garden waste collection address, Garden waste collection service terms and conditions, Japanese knot weed or any other harmful invasive plants or weeds, 240 litre grey wheelie bin with a brown lid. [1]image In the event that collection slots are missed, due to a change in address, the Council shall not make any refund of the fees, the Council will require time to process the amendment. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K Elderly people in winter when keeping warm is a major challenge. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description 7.3. Or if youre simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if youre at capacity. Let us know about any access issues where you want the bins delivering such as locked gates, access codes and times. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. NEW Help improve this site by I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. 3.2. Yet to see any evidence of customer service at any level. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else read our bin FAQ guide. Contact us if you think it should be reopened. A vibrant commuter community with close ties to the capital, as well as its own unique identity. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. After the free bins arrive at your chosen location, fill them up with the agreed waste type. it was they that did the hard graft and evidenced the need for change which is how it should be done. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. We will continue to send you reminders when it is time to renew your service. Yours sincerely, Notices shall be deemed to have been duly given: 14.3. Download Bin collection times vary depending on your location, waste type, number and size of bins, and other factors. I am Run by Volunteers and powered by Alaveteli. Download Thank you. Existing members affected by the disruption due to Covid-19 will receive their compensation automatically when their . the time/date of every collection made from each of the Bigbelly bins What annoys me is the arrogant assumption that people can travel to libraries for details if they dont have home internet. 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The percentage of waste recycled in the borough has risen consistently, reaching an impressive 44% in 2011. Bin "Fullness" reading at time of collection (if available). The town is a bustling business centre which also boasts an exciting, lucrative night life. The Parties can cancel the Services in the following ways: The 2022 rubbish calendar was the last hard-copy version that residents in Croydon will be receiving for a very long while. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. 8.1. The fees (Fees) for the Services are set out on the Councils website and will be reviewed annually. One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. The fee shall be non-refundable, except in the circumstances outlined within this agreement. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. Customers will be notified in advance when the next annual payment is expected. It is then sent to a composting facility where it is turned into a soil improver. Croydon Council But like much of London, this expansion also presents new challenges when it comes to waste disposal. If its been more than 2 days, you can either wait for your next collection day or take the waste to a, Use a Dont Mess with Croydon app downloaded, Veolia binman dies in Thornton Heath during hottest day of the year, Free microchipping & health check for dogs, 11am 3pm Thursday 22 August @LloydParkCR0, Consultation on the development of up to 775 dwelling units on Fairfield Green, 4 -7.30pm on Tuesday 2nd May 2023 at Fairfield Halls, 45 street trees were planted in Oval Road, Croydon this week, Coronation Vegetarian Picnic, 6 May 2023, Loyd Park, New productivity record at first GoodGym visit of 2023 @GGCroydon @yourcroydon, Help tidy up Addiscombe Railway Park, 2 6pm Sunday, 16 April @AddiscombePark @AshburtonPark, Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. Somehow yet again this Council discriminates against those less able with impunity. Internal Review of the Councils response to your request for information, Thank you for your patience and understanding. A Waste and Recycling Page page will then appear listing all your bins, the last and next date of their collection. Veolia have a 15 year contract with Croydon Council which began in 2003. For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. Croydons Conservatives put up a Facsimile of an 80s Double glazing salesman and Croydon got the Facsimile with not an original thought puttering about in the noggin. Croydon Council. You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). The Council may cancel the contract with you for the chargeable garden waste Service at any time with immediate effect by giving written notice if you breach the contract in any other material way and do not correct the problem within 5 working days of the Council making its request for you to do so. The Council, through its Contractor operates a chargeable collection Service, for garden waste Collection (the Services), for households across the borough. 7.6. Arrange waste collections in your location. Our service offers more than just simple waste collection and disposal. 10.5. We apologise for the delay in responding to your request. Croydon Council has admitted that it has been running a sub-standard public contact service for years. Frankly I would be hard pressed to tell the difference of a full service offered by the Council and a minimum service . We do not have a fax in our service. The bin(s) remains the property of the Council at all times. Really ? The Council will not be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Councils employees, contractors, agents or otherwise) in connection with its provision of the Services or the performance of any of its other obligations under these Terms and Conditions or with the use by the Resident(s) of the Services supplied whether as a result of breach of contract, breach of statutory duty, tort (including negligence) or otherwise howsoever arising. We are committed to making our website accessible to all visitors. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. The bin(s) should be removed from the public highway as soon as is reasonably practical after collection (it is an offence to obstruct the highway). Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. SocietyWorks Ltd For example SW1A 2AA. What about the pensioners and people that dont have a iPad or phone Its disgusting just print them and pay someone to deliver them. Visit our page here. response attached above. The Service is not available for all households eligible for a kerbside household service. They mean that residents will no longer need to log in to My Account to complete these simple tasks.
