assist wireless replacement phone
What should I do if my Assist Wireless Lifeline phone stops working? Connected device benefits require a co-pay of at least $10.01. Subscribe to Email Updates : So, if you want to enjoy these offers or services in your state, you can apply for an assurance wireless free phone that is mandatory for getting it. TheISPfamily.com is your new place to read ISP information,internet guide, Cheap Data plans, TV channel lists,TV Guides, ISP reviews, Internet gadgets, and other useful reads. You should see a screen that says Press 1 for English or 2 for Spanish. Select your preferred option. Lets find out what the reasons are. Their plans may vary depending on the state and they have special plans for tribal territories. We are here to help customers through difficult times with a wide range of assistance programs for every level of need. The main office is in Dallas, Texas, at 3030 LBJ Freeway, Suite 1320. Yes, Assist Wireless offers free government-funded mobile devices to Lifeline-eligible customers. You will trace this code at the peak of the assurance grant paper. I. f you would like to send a picture message but do not have data available, please connect to the nearest wifi (available at many fast food and coffee chains). Assist Wireless services are compatible with all unlocked T-Mobile-compatible GSM devices and all unlocked Sprint-compatible CDMA phones. Whatever it might be there is a procedure to replace assurance wireless phone. 500MB for just $12. What can I doifI lose my assurance wireless phone? If you experience an equipment malfunction, call us and we will arrange for a replacement cell phone: 1-855-420-2449 or contact Assist Wireless Customer Service at 1-855-EZ-ASSIST (1-855-392-7747). Offer not available for existing Assist Wireless customers. We usually can have it to you in just a few days, and well transfer any remaining balance in your account to your replacement phone. Lifeline devices that are available at retail locations can be purchased to use as a replacement device. LIMITED TIME Affordable Connectivity Program (ACP) and Lifeline Offer 100% Free Unlimited Data, Talk, and Text! If you want toreplace your assurance wireless phone, you must follow some replacement policies & procedures. Customers may bring their own device to use as a replacement device as long as it is compatible with our networks. If the above information does not work for you, please contact Assist Wireless for additional help. You can use Googles Play Stores Find My Phone app to track down your misplaced Android device, Apples Find My iPhone app to do the same, or dial your phone number to get a location update. Visit one of our locations to add protection to your device with Guard Assure. Below you'll find information about each device protection option and how to get the most . Therefore, you should know the replacement policy for getting a phone from assurance wireless. (If you haven't purchased one in the past 12 months). After showing the results, you will follow the instructions. If you would like to send a picture message but do not have data available, please connect to the nearest wifi (available at many fast food and coffee chains). For better results, you should prepare a report as fully as possible. Please remember that the Lifeline program discount can only be used with one wireless provider. Please allow 5 minutes for this to complete and then try using the internet. Ways to replace your device File a claim if you have a device protection plan Bring another device you own to your AT&T plan Buy a new smartphone on an installment plan Pay full price for a new phone Purchase an AT&T Certified Pre-Owned phone Last updated: February 23, 2023 Looking for more info? When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Please allow 5 minutes for this to complete and then try making an outbound call. Plus, find out how to return your damaged device to avoid a non-return fee of up to $850. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Then, you'll need to click "transfer benefit.". Or visit your local store to enroll in FREE Unlimited* service! Alec Baldwin Bio, Age, Height, Wife, Net Worth, Family, Food Stamps for Seniors on Social Security Guide, Free Government Phone Stands Near Me 2023. Find and select name and Type in Wholesale, select. However, Assist Wireless usually offers lifeline customers at least one free phone option. The Assurance Wireless customer service representative will ask you to provide details about the missing device. Generally, you will have to pay $20 as a replacement fee for a new device. Assist Wireless is an MVNO (mobile virtual network operator) that utilizes Sprint and T-Mobiles network towers and thus provides its customers with a nationwide, super-fast, and very reliable network. Before you start using your Assist Wireless phone, you will need to perform a few simple steps to set it up on the network: 1. https://www.assistwireless.com/lifeline-plans/. If yes, todays writing is just perfect for you. So, you need to know about the assurance replacement phone model. Assist Wireless is the leading Lifeline provider in Oklahoma. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Please call our toll-free customer service center at 1-855-392-7747 Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Assist Wireless is available in limited geographic areas and is subject to the Assist Wireless Terms of Service. Yes, you have the opportunity to replace your assurance phone online by contacting customer care support. If your phone is lost or stolen, you have to pay $25 to get a new one. Generally, it is available throughout the country, fast, and reliable. Important information for customers impacted by COVID-19. Insert the battery. For more information about the replacement and repair options, make sure to review your phones warranty. You cant replace your assurance phone without maintaining a replacement procedure. Assist Wirelesss Lifeline Program offers special deals, such as free plans and even free government phones for people who qualify in Oklahoma, Arkansas, Maryland, and Missouri. You can get this service in your location spontaneously. Check your repair eligibility online in My Verizon, click the Chat with us button at the bottom, right corner of this page to chat with one of our representatives, or visit a Verizon store. If you have data available but still are unable to gain internet access, we recommend trying the following steps: If you are experiencing issues making calls from your device, you should first check your minute balance by logging into your online account or dialing 611 from your Lifeline device. If the device is defective, it may be covered by the phones warranty. Plus, find out how to replace a cracked screen or locate a lost or stolen device. Can an Assist Wireless SIM card with another service providers phone be used? They will suspend your service as a precaution so that no one else can use the funds you have left over. You have 100% liberty to replace your assurance phone if it is damaged, lost, stolen, or has any other issues. As such, the list of devices you may bring to Assist Wireless is huge. Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. You can refill your data add 100 MB for $4, 500 MB for $12, or 1 GB for $15. You will get a new free phone from assurance wireless without charge with a one-year warranty. Assurance Wireless Phone: Warranty Principle, Does Verizon Work in Puerto Rico? Turn your phone on by pressing and holding the red power button (or End key). 3 If you're eligible, you'll have the option to select screen repair during the . But, be sure the assurance will give you a replacement model compatible with your current phone requirements. We'll get you a working device as fast as we can - stay updated every step of the way! As such, Assist Wireless is compatible with T-Mobile, Sprint, and other MVNOs that use either T-Mobile or Sprints network (or both). Unfortunately, Assist Wireless website is devoid of information about phone upgrades. Assist Wireless partners with Guard Assure to offer our customers device protection plans. Yes. Assurance Wireless Lost Phone: How do I track it? Assist Wireless does not accept returns or provide refunds of any Assist Wireless Top-up purchases unless it is determined Assist Wireless did not perform the duty of Service. Theassurance wireless broken phone replacementis urgent because it is impossible to remain one day without a phone. you have the option of upgrading your phone every two years. Device protection can help you replace your device if it's ever lost, stolen, damaged or malfunctions after the manufacturer warranty expires. All rights reserved. I called Assurance Wireless Customer Service back in mid to late February to see if I could get a replacement for my California Lifeline issued UMX phone because the charging port has stopped working properly. We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim. The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Assurance wireless New Phone: How do I get? You can also reach out to your Lifeline service provider to learn more about the return policy, warranty for specific issues, and the potential charges you may need to pay to get your cell phone replaced. Our team will answer any of the Lifeline FAQs you may have that are not answered here. They will let you enjoy all their benefits in your state sustained by your replacement phone. Promotional offer subject to eligibility for Emergency Broadband Benefit (EBB) and Lifeline. Assist Wireless will help you get a replacement phone. If you doubt that you got your phone stolen, the first thing is to gather your thoughts and re-examine the area for your missing phone. Then you will follow the policy & procedure of the assurance care agent and be able to get a replacement phone. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). A phone will be delivered to your mailbox a few days after your application is approved. How long will it take for me to receive a free phone if I sign up for Assist Wireless? The main task is to apply for a wireless free phone. Find the nearest store at assistwireless.com/byod. Some wireless companies decided to offer free plans to make government discounts even better. There is no alternative for non-eligible seniors. Apply for your free phone and Lifeline phone service online at any time. Make sure that your phone is not in Airplane mode or displaying No Service. Due to inactivity, your session has expired. R. rdecal of Winnetka, CA, US. No, Assist Wireless phones are locked to their network. Assist Wireless uses T-Mobile and Sprints towers and network. Adding a Guard Assure device protection plan makes you more likely to get a new phone. Your Plan Description will be under Plan & Account Info, found underneath your talk, text, data balances. Please remember to send copies of these documents (not originals) since they will NOT be returned. Make sure your mobile data is turn on and wifi/airplane mode is turned off. Get warranty and insurance help. Assurance wireless is one of the greatest lifeline providers serving 40 states in the U.S. Assurance Wireless offers a new phone free of charge and behaves gently with you to provide your phone replacement. After that, the authority will decide how to solve it. Can I get two free Assist Wireless phones? Or go online to upgrade to FREE Unlimited data with ACP. Assist Wireless does not guarantee the speeds of the data services it provides. The rest of the article will explain these conditions, so please keep reading. After that, you will activate your phone and get access to enjoy the assurance service in your state. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. Assist Wireless offers incredibly affordable and even free plans. 3. You can track your phone location to find lost or misplaced phones. What is the Assistance Wireless Return/Refund policy? If you are experiencing issues with your data or difficulty accessing the internet, we first recommend checking your data balance. Call (800) 922-0204 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility. Only eligible consumers may enroll. After all, you should contact the assurance wireless customer service center when facing any issue with your phone. Yes. We'll get you a working device as fast as we can - stay updated every step of the way!Track your claim. Assist Wireless is frequently offering special deals and amazing birthday and activation date anniversary rewards. Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. Dont panic. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND TRIBAL LIFELINE. So, dont worry if your phone doesnt work well within the first year. Promotional offers may be modified or withdrawn at any time. Offer not available for existing Assist Wireless customers. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Pension Grant Letter,should contain the following basic information: FPHA award letter,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. In some situations, your mobile service provider will give you a new phone at no extra cost. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Above these models, it is not sure what exact model you will get as replacement devices. The device a client wishes to bring must be compatible with the Assist Wireless network and services. Welcome to Theispfamily.com, the best place to come for helpful information and resources about internet service providers (ISPs). Budget, Life and ReachOut make up the second tier with approximately 700,000 customers each. Can Assist Wireless provide me with a free upgrade to a better phone? In Missouri, you can get a Lifeline plan with free unlimited data, talk, and text. If you are receiving an error message, please report it to customer service for further assistance. It is crucial to mark that; you may have little pay for the overall shipment process. AUP and applicable terms and conditions are available at https://www.assistwireless.com/terms-and-conditions/. A new assurance phone comes with a one-year warranty. How to get an Assist Wireless phone for free, How to Get into the Government Lifeline Assist Wireless Program. Check your signal to see if the issue might be related to your current service. If you desire to conduct your previous phone number, you can call the assurance support center again after activating your SIM. Here is what you should do if your phone is lost or misplaced. Filing a Verizon insurance device or phone claim is easy! How to get Assist Wireless Replacement Phone. AT&T has you covered with AT&T Wireless support, troubleshooting, how-to articles, & videos. What can I do if the Assist Wireless phone doesnt work? Find and select name and Type in pwg, select. If your Assist Wireless Lifeline device is lost of stolen, here are some steps you can take to obtain a replacement: Yes. Lifeline-eligible customers will get at least one free phone option, however, they can also choose another Assist Wireless phone model and pay an additional fee, depending on the device they choose. Again, the phone turns on and follows the steps seen on the screen. Due to funding limitations, only one person per household is eligible for Lifeline assistance and a free device. Send a letter or visit a local dealer to apply: Send the completed Lifeline application and all supporting documents to the Assist Wireless headquarters or a local representative. Home Oklahoma Lifeline Device Assistance | Assist Wireless. You can do so by: If you are out of data you can purchase more using the above methods. To do this, you will call customer care service at 1-888-321-5880 so that no one can use your remaining phone balance. If your Assist Wireless Lifeline device is broken or damaged, here are some steps you can take to obtain a replacement: If your device is defective, it may be covered under your phones warranty. Multiply the number of people in your household by 1.35 to get the maximum amount of money you can make in a year. You should deactivate your assurance phone if you lost or stolen it as soon as possible. In case your Assist Wireless Lifeline device is broken or damaged, you can receive a replacement. Oklahoma Subsidized Cell Phone - Device Help | Assist Wireless Check Balance & Refill Customer login (855) 392-7747 info@assistwireless.com Customer Service Hours Mon-Fri | 10am-6pm CT Sat & Sun | Closed Home Oklahoma Lifeline Device Assistance | Assist Wireless Lifeline Phone Replacement You've got questions. You may also continue toqualify if your totalhousehold income is at or below applicable Federal Poverty Guideline thresholds based on family size. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. In the activation process, they will ask you to give the PIN code of your assurance wireless account. And will request them to port-in number. Oklahoma Lifeline Device Assistance | Assist Wireless, Oklahoma Lifeline FAQs & Assistance | Assist Wireless. How long it takes time to replace your assurance phone depends on which state you live in. However, the above issues are not only the measurements of yourassurance wireless phonereplacement. Yes. Better to know, you can also return your assurance phone even if it is fully damaged. This means that their Lifeline program is only available to households that meet the low-income trash hold, set at 135% of federal poverty guidelines, or have a member enrolled in one of the federally supported programs. Here, you will assure the customer agent that only your SIM card was lost, stolen, or damaged. here is how you can apply for the Assist Wireless Replacement Phone: Assist Wireless offers Lifeline service to people who are in a government-approved program or whose household income is at or below 135% of the federal poverty line. Apply for your free phone and Lifeline phone service online at any time. It's a part of the Lifeline & Affordable Connectivity Programs, which are government assistance programs operated by the FCC and funded by the U.S. government Assurance wireless network participates in that program with android only phones under this scheme. Assist Wireless uses both Sprints CDMA phones and technology as well as T-Mobiles GSM phones and technology. It doesn't include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.). When applying to replace your phone, the assurance wireless does not give you the similar model you had. You may be asked to provide proof of government program participation. Make sure pwg is selected and click your home button and try to access the internet. If the subscriber is applying for Enhanced Lifeline, they must prove that they live on federally recognized tribal lands. If you are out of minutes it will prompt you to refill. Putting your assurance Wireless free government SIM card in another phone is impossible. Sprint customers who have minutes available can try the following troubleshooting steps: If you do not have internet access and the issue is also preventing you from connecting to 611, you can contact customer service to help you troubleshoot. Therefore, if your phone is defective or there is any other issue within the 12 months, you can get a new phone model from assurance again. Lets be sure what the procedures are. If your Assurance wireless phone break in the first year, then call 1-888-321-5880 assurance wireless customer care number. It is better to know that you will let a one-year warranty offer only for new model phones. If you have any questions about Assist Wireless free government cell phones and/or Lifeline service, just fill out the form below. If you experience an equipment malfunction, call us at 611 or 1-877-476-3451 and we will send you to the closest store for a replacement handset or arrange for a replacement mobile phone to be mailed to your address on file. After finishing this process, ensure your information is correct & valid. You can check your phones compatibility by visiting assistwireless.com/byod and entering your phones IMEI number in the yellow compatibility box. In a word, you can get a replacement phone by paying a small fee, or even it may be free of charge. Start, resume, manage, or track your Verizon claim. In the same category, when stolen your assurance phone, you can apply for replacing your phone without any hesitation. Select the issue you're experiencing to see your options: Damaged device (including water damage and cracked screen) Lost or stolen device Experiencing a manufacturing defect (mechanical or electrical malfunction) Some instructions will show on your phone screen after dialing 611, and you will follow these directions. Can you use Assist Wireless to travel across the country? A number of factors influence your decision to purchase a replacement phone from Assist Wireless. The full-duplex speakerphone lets both parties speak at the same time. Apr 24, 2023 6:49 pm EDT. The ACP monthly service and device discounts are cannot be transferred to other individuals or households. So, follow our above guide to get a replacement phone from assurance wireless. Assurance Wireless encourages customers to reach out to their customer support department to initiate the replacement. See our coverage map to check if service is available in your area. Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. In Maryland, you can get a Lifeline plan with free unlimited data, talk, and text. Learn how to temporarily suspend your Verizon wireless service, when your phone is lost or stolen, during military service, or for other reasons. You could also use one of your own instead of theirs. Assurance Wireless is rather vague about their replacement procedure. Current Customers You may be eligible for 100% FREE Unlimited* Data, Talk, and Text! This will take you back to the APN screen. If you cannot locate it, make sure to call Assist Wireless customer service at 1-855-420-2449 at 1-855-EZASSIST (1-855-392-7747). Assurance Wireless provides you with a replacement phone if your phone is lost, stolen, broken, or any other default and even fully damaged. Assist Wireless 2023. TAG Mobile Lifeline Assistance Program is a government assisted free cell phone service that provides discounted cell phone services to eligible low income families and individuals. If you are experiencing issues with your messaging from your service provider, we first recommend checking your text and/or data balance(s). Channel Guide 2023. Go to solution. You will replace your phone if it broke, lost, stolen, or damaged. As your phone has a one-year warranty, you can replace it at this time without paying any charge. The replacement policy comes first when you want to replace your assurance phone. Asurion is trusted by 300 million customers worldwide. Assurance Wireless Phone: Can I Replace from Online? Learn how to fix common issues or contact us. If you are experiencing issues with your messaging from your service provider, we first recommend checking your text and/or data balance(s). You are also welcome to use your own device as a replacement. Name *Email Address *SubscribePlease do not fill in this field. DATA SPEEDS NOT GUARANTEED. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. Under the Lifeline program, phone companies like Assist Wireless offer low-income and other disadvantaged customers free or cheap phone service. When your phone gets lost, stolen, damaged, or misplaced, you will first contact customer care and address your problem. To purchase more minutes, simply login to your account online or dial 611 from your Lifeline device. BROADBAND DATA. Assurance Wireless Replacement SIM: How can I get it? 1000 minutes for just $15. How to activate your phone Top-Up + upcoming charges for any plan Add-Ons Your account activity View and update security and account information Now's a great time to update your Account PIN, Email Address or Language Preference found in the 'My Settings' tab. If you misplace your old Assist Wireless phone, if your phone is lost, damaged, or stolen. (Answered). That means you will need to call the assurance service center at 1-888-321-5880. We value our customers, and we are happy to answer your questions. How do I activate Lifeline service on my Assist Wireless phone? A decision about the participants monthly entitlement amount, Claim number OROther consumer identification number. If you have a Windows device, go to Settings, choose About, and finally select More Information. Dont Worry! The second process is to fill out an application form with your ingoing and enter your ZIP code. You will receive your talk/text/dataon or close to the anniversary date of your enrollment each month as long as you remain eligible for the lifeline program. Assist Wireless makes it clear that they have upgrade options for customers existing devices according to the Assist T&Cs. Lifeline Assistance is only available on one phone line per household. We and our partners use cookies to Store and/or access information on a device. While the service is subsidized by the government, the cell phones are provided by Assist Wireless.
